Legal

Last Updated: May 2026

1. Introduction

Welcome to Heyy ("we," "our," or "us"). We operate tryheyy.com and the Heyy platform — a WhatsApp CRM with AI assistants, broadcaster, and chatbot tools built for Indian SMBs.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. By using Heyy, you consent to the data practices described here.

Google User Data (OAuth)

Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Data Accessed: Name, Email, and Profile Picture — strictly for authentication.
Data Usage: Solely to create your account, manage your login session, and display your profile.
Data Sharing: We DO NOT share your Google User Data with third-party tools, AI models, or advertisers.
Data Storage: Encrypted (AES-256) on secure cloud infrastructure (AWS/Google Cloud).
Deletion: Email support@tryheyy.com or delete your account to permanently remove all Google data.

2. Information We Collect

A. Personal Information

Name, email address, and profile image (via Google OAuth or direct signup).

B. Business & WhatsApp Data

Business name, industry, WhatsApp number(s), lead data you import or capture via chatbots, conversation history from connected WhatsApp accounts, and campaign data from the Broadcaster.

C. Usage & Technical Data

IP address, browser type, operating system, access times, pages viewed, and feature usage within the platform.

D. WhatsApp API Data

Messages sent and received via your connected WhatsApp Business number, contact lists, and conversation metadata required to operate the CRM, chatbot, and broadcaster features.

3. How We Use Your Information

Service Delivery: To operate Heyy, authenticate users, manage WhatsApp connections, and run your CRM, chatbot, and broadcaster.
AI Assistants: Your conversation data is processed by our AI models (GPT-4, Gemini) to generate Lead Briefs, draft replies, summarise calls, and build campaigns. AI processing is done on your behalf; your data is not used to train third-party models.
Communication: To send administrative information, billing notifications, and support responses.
Analytics & Improvement: To analyse platform usage, improve features, and fix bugs.
Billing: Payment data is processed by Razorpay. We do not store full card details. GST invoices are generated automatically.

4. WhatsApp & Meta Compliance

Heyy operates through the official WhatsApp Business API as a Meta Business Partner. By connecting your WhatsApp number, you agree to WhatsApp's Business Policy and Commerce Policy.

All broadcast messages use Meta-approved templates. We do not send non-compliant bulk messages.
WhatsApp conversation fees are charged directly by Meta to your Meta Business account — Heyy never marks these up.
You are responsible for obtaining consent from your leads and customers before messaging them.

5. AI & Automated Processing

Heyy uses AI models from OpenAI (GPT-4) and Google (Gemini) to power AI assistants. These models process your conversation data to generate outputs (briefs, drafts, summaries, campaigns).

AI-generated outputs are always reviewed and approved by your team before sending. No message is sent fully autonomously.
We do not use your data to train AI models. Data shared with AI providers is governed by their respective data processing agreements.
AI processing is performed on encrypted data in transit and at rest.

6. Data Sharing

We DO NOT sell your data. We share data only as follows:

Service Providers: AWS (hosting), Google Cloud (infrastructure), OpenAI/Google (AI processing), Razorpay (payments) — each bound by data processing agreements.
Meta/WhatsApp: Messages and contact data are processed via Meta's API infrastructure.
Legal Requirements: When required by Indian law or court order.

7. Data Retention & Deletion

Message history is retained per your plan: 30 days (Free), 90 days (Starter), 365 days (Growth), unlimited (Pro).
Account data is retained while your account is active and for 90 days after cancellation.
You can export all your data (leads, conversations, campaigns) at any time with one click.
To request complete account deletion, email support@tryheyy.com. Deletion is completed within 30 days.

8. Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Delete your account and associated data
Export your data in a portable format
Opt out of marketing communications
Withdraw consent for data processing

To exercise any right, contact support@tryheyy.com.

9. Security

We use AES-256 encryption at rest, TLS 1.2+ in transit, regular security audits, and role-based access controls. No system is 100% secure; in the event of a breach, we will notify affected users within 72 hours as required by applicable law.

10. Updates to This Policy

We may update this policy from time to time. Material changes will be notified via email and an in-app notice at least 7 days before they take effect. Continued use of Heyy after the effective date constitutes acceptance.

Questions? Contact us at support@tryheyy.com or write to: Heyy Technologies Pvt. Ltd., India.

1. Acceptance of Terms

By accessing or using Heyy ("Service"), you agree to be bound by these Terms and Conditions and our Privacy Policy. If you disagree, do not use the Service. These Terms apply to all users — free and paid.

2. Description of Service

Heyy is a WhatsApp-based CRM platform for Indian SMBs that includes:

7 AI Assistants (Lead Brief, Reply, Revenue, Priority, Call Summary, Campaign, Research)
Broadcaster — bulk WhatsApp campaign tool
Chatbot — goal-based AI WhatsApp bot
CRM — lead management with funnels and pipelines
Analytics dashboard

The Service requires a connected WhatsApp Business account via Meta's official API.

3. Accounts & Eligibility

You must be at least 18 years old and a registered business or individual in India.
You are responsible for all activity under your account.
You must provide accurate information during registration.
One account per WhatsApp number (unless on a multi-number plan).

4. Plans, Billing & Refunds

Free plan: Permanent, no credit card required. Limits apply per plan page.
Paid plans: Billed monthly or annually. Processed via Razorpay. GST invoices issued automatically.
Upgrades: Prorated and applied immediately.
Downgrades/cancellations: You retain access until end of billing cycle. No refunds for partial months. Data preserved for 90 days after cancellation.
Launch pricing: Founding 100 customers lock their price forever. Standard pricing applies to new customers after the first 100 paying customers.
WhatsApp API charges: These are charged directly by Meta to your Meta Business account. Heyy has no control over Meta's pricing and does not mark up these charges.
AI Actions: Monthly allocation resets on billing date. Add-on packs (AI Credits) never expire. Broadcaster packs do not carry forward.

5. Acceptable Use

You agree NOT to:

Send spam, phishing, or non-compliant WhatsApp messages
Use Heyy for illegal activities, including fraud or harassment
Scrape, reverse-engineer, or copy any part of the platform
Share your account with others outside your purchased user seats
Use the AI assistants to generate content that violates WhatsApp's policies
Impersonate another business or person
Use the platform to message contacts without their consent

Violations may result in immediate suspension without refund.

6. WhatsApp & Meta Compliance

Using Heyy requires you to comply with:

WhatsApp Business Policy and Commerce Policy
Meta's Advertising Policies
India's IT Act 2000, PDPB (when enacted), and applicable consumer protection laws

Heyy is not responsible for your WhatsApp account being restricted or banned by Meta due to policy violations on your part.

7. Intellectual Property

All platform code, design, AI models, and branding are owned by Heyy Technologies Pvt. Ltd. Your data remains yours. By using Heyy, you grant us a limited licence to process your data to provide the Service.

8. Limitation of Liability

To the maximum extent permitted by law:

Heyy is not liable for indirect, incidental, or consequential damages including lost revenue or data.
Our total liability shall not exceed the amount you paid us in the 3 months preceding the claim.
AI-generated content (replies, briefs, campaigns) is provided as suggestions. You are responsible for reviewing and approving all content before sending.
Heyy does not guarantee message delivery, WhatsApp API uptime, or AI output accuracy.

9. Termination

We may suspend or terminate your account for material breach of these Terms, non-payment, or abusive behaviour — with notice where practicable. You may cancel at any time from your account settings.

10. Governing Law & Disputes

These Terms are governed by the laws of India. Any dispute shall first be attempted to be resolved through good-faith negotiation. Unresolved disputes shall be subject to the jurisdiction of courts in Bangalore, India.

11. Updates to These Terms

We may update these Terms. Material changes will be notified with at least 7 days' notice via email. Continued use constitutes acceptance.

Questions? support@tryheyy.com · Heyy Technologies Pvt. Ltd., India.